Fundamentals of Operational Excellence

Introduction

· Welcome to Operational Excellence

1. What Is Operational Excellence?

· What is operational excellence?

2. Key Concepts and Tools

· Process stakeholders and SIPOC

· Voice of the customer, CTQs, and metrics

· Kano model and Its Implications

· Variation

· Quality at the source

· Error-proofing or poka-yoke

· Lean principles

· Process mapping

· FMEA: Failure modes and effects analysis

· Process control and the control plan

3. Implementing Operational Excellence

· Key roles in operational excellence

· Alignment for operational excellence

· Choose the right methodology(Viewed)

· Process or value stream management

· Lean event, Kaizen, or workout

· Six Sigma DMAIC

· DMADV: Design for Six Sigma

· Implementation challenges

· Audits to sustain operational excellence

Conclusion

· Next steps